Global ERP Solutions and Award-Winning Service. Unlock Success and Empower Your Digital Transformation.

Technical Support Engineer

Support EngineerSupport EngineerContractRemoteTeam 51-200Since 1994H1B SponsorCompany Site LinkedIn

Location

United States

Posted

95 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishERP

Job Description

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients. • Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately. • Create and deliver technical documentation, knowledge base articles, and training materials. • Communicate solutions clearly with both technical and non-technical stakeholders. • Stay current on Microsoft ERP updates and industry trends. • Collaborate with Calsoft team members and contractors as needed to achieve client goals.

Job Requirements

Bachelor’s degree in a related field.
3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.
Strong analytical and troubleshooting skills.
Experience with data migration and system integrations.
Excellent communication skills with the ability to simplify complex concepts.
Proven ability to manage projects independently and deliver on deadlines.
Nice to Have: Understanding of accounting, distribution, or service industry processes.
Experience designing and proposing system improvements.
Familiarity with pre-sales support or client engagement strategies.