We put people in charge of their health and care.
Senior Product Manager
Location
United States
Posted
52 days ago
Salary
$145K - $165K / year
Job Description
Job Requirements
- 5+ years of product management experience, with ownership of complex, cross-functional products from strategy through execution.
- Experience working on Voice AI, IVR, conversational AI, or contact center products.
- Familiarity with AI-powered products, including concepts like intent classification, guardrails, human-in-the-loop workflows, or model evaluations.
- Experience owning customer-facing workflows in high-volume or high-stakes environments (e.g., healthcare, benefits, financial services, insurance, or other regulated domains).
- Demonstrated ability to define and drive product strategy across multiple user types with distinct needs and success criteria.
- Strong track record partnering with engineering, design, data, and operations to deliver products that integrate into real-world operational workflows.
- Comfort working in platform-dependent environments, managing tradeoffs between domain-specific needs and shared, reusable capabilities.
- Experience defining and owning outcome-based metrics, using data and experimentation to inform prioritization and roadmap decisions.
- Ability to reason about risk, edge cases, and failure modes, and to design products with clear boundaries and escalation paths.
- Excellent written and verbal communication skills, with the ability to align stakeholders and make clear tradeoffs in ambiguous problem spaces.
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
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