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Role Description

CI Azumano is seeking an Operations Manager to support our team. The Operations Manager leads and develops team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.
• Serve as a SME when working with development, implementation and technology.
• Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance.
• Strong understanding and application of client policies and processes, determining the impact to the operation team as changes are implemented.
• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements.
• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met.
• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals.
• Take calls and answer emails as necessary.

Qualifications

• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.
• Proactive approach to systems and processes.
• Ability to identify and correct issues before they become problems.
• Focus on process improvement and key performance indicators.
• Display initiative and ownership and capability of making sound judgements.
• Positive role model for all staff and lead by example.
• Communication skills.

Desired Skills

• Bachelor's Degree preferred.

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.