Broadband Dynamics

BBD Cloud Solutions

Telecom NOC Support Technician II

Support EngineerSupport EngineerFull TimeRemoteMid LevelTeam 51-200Since 1996Company Site LinkedIn

Location

Arizona

Posted

70 days ago

Salary

Not specified

Seniority

Mid Level

High School2 yrs expEnglishCloudTCP/IPVoIP

Job Description

• Provide technical support for customers by monitoring network systems and responding to alerts and incidents. • Investigate and troubleshoot Cloud PBX, UCaaS, and CCaaS service issues. • Pull and analyze Call Detail Records (CDRs) to identify and resolve service-impacting problems. • Respond to incoming customer requests via phone, email, and ticketing systems. • Collaborate with internal teams to escalate and resolve network or voice-related issues. • Maintain detailed and accurate documentation throughout the troubleshooting process. • Demonstrate professionalism and clear communication in all customer and vendor interactions. • Support a 24/7 operations environment with occasional weekend, holiday, or off-hour shifts as needed.

Job Requirements

2-5 years of hands-on experience working in a telecommunications Network Operations Center (NOC) supporting voice and data services.
Solid understanding of Voice over IP (VoIP) technologies and network operations.
Working knowledge of SIP and TCP/IP protocols, including the ability to troubleshoot and resolve related issues.
Proficiency in Excel and strong documentation skills.
Demonstrated analytical, troubleshooting, and problem-solving abilities with close attention to detail.
Strong verbal and written communication skills with the ability to interact effectively with customers, vendors, and internal teams.
Proven ability to manage multiple priorities in a fast-paced environment and see tasks through to resolution.
Self-motivated and dependable with a positive, can-do attitude and a strong commitment to operational excellence and customer satisfaction.