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Order Desk

Save time and use Order Desk to automate your ecommerce order management workflow with 300+ integrations and counting!

Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

69 days ago

Salary

$58K - $60K / year

2 yrs expExperience acceptedEnglish

Job Description

• This is a full-time technical customer support position. • We primarily communicate with our customers through email and, to a lesser extent, by video call. • A normal support ticket here is equivalent to an escalation ticket at another company, so if you love a challenge and you're inherently curious to know more, this is the job for you.

Job Requirements

  • Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience.
  • Extensive experience in troubleshooting complex software issues.
  • The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
  • Fluency in both written and spoken English.
  • The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.
  • Experience in troubleshooting APIs, JSON, and utilizing application log analysis.
  • Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
  • Experience with rule-based automation and complex settings.
  • Experience helping new users implement SaaS applications in a B2B environment.

Benefits

  • flexible time off
  • paid parental leave
  • access to wellness and health services
  • retirement savings matching
  • technology upgrade program

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