Crunchtime
Empowering restaurant brands to operate every location like their best location.
Support Analyst
Location
Kentucky + 1 moreAll locations: Kentucky, Massachusetts
Posted
49 days ago
Salary
$65K - $75K / year
Bachelor Degree3 yrs expEnglishChef
Job Description
• Help customers solve problems in the Crunchtime platform.
• Use internal tools to troubleshoot customer tickets within our Labor and Inventory product suites including Net-Chef, Enterprise Manager Web, Teamworx, Mobile Teamworx, and Mobile Inventory.
• Collaborate with a global team to deliver the ultimate customer experience
• Support Sales/Success teams with account management and technical support
• Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
• Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.
Job Requirements
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry, but the hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Technical background (Above average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
- Able to work in high stress environment with multiple competing priorities
- Ability to prioritize tasks independently based on understanding business impact for the customer
- Availability to work 9am - 5pm PST
Benefits
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
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