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Role Description

We are looking for a seasoned, relationship-oriented Account Manager who thrives in the field. This is a remote role with extensive travel, ideal for someone who loves being on the road, meeting clients face-to-face, understanding their operations, and becoming a trusted strategic partner.

You will own relationships across some of our biggest and most complex accounts in the Property Management vertical. Your primary responsibilities will be retention, expansion, and maximizing adoption across our suite of products.

This is a pivotal role at Proof, where you will help shape how we partner with the largest PM portfolios in the country and ensure we deliver world-class service.

Responsibilities

• Account Ownership & Relationship Management
  • Own and manage a portfolio of major Property Management clients across the U.S.
  • Build deep, consultative relationships with executives, regional managers, and onsite staff.
  • Become the go-to point of contact for all strategic and day-to-day needs.
  • Conduct regular QBRs, onsite visits, and performance reviews.
• Retention & Growth
  • Drive high retention and reduce churn through proactive, hands-on support.
  • Identify and execute expansion, upsell, and cross-sell opportunities.
  • Ensure clients are fully educated on our capabilities and new products.
  • Build account plans that forecast risks, opportunities, and expansion paths.
• Operational Excellence
  • Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements.
  • Understand client operational processes deeply and serve as their internal advocate.
  • Monitor usage metrics and proactively address adoption gaps.
  • Provide feedback to leadership on trends, needs, and market opportunities.
• Travel & Onsite Engagement
  • Travel frequently to meet with PM portfolios and regional teams.
  • Host trainings, onsite workshops, and relationship-building sessions.
  • Attend conferences, industry events, and customer summits as needed.

Qualifications

• 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
• Proven track record of managing large, complex accounts or multi-site clients
• Ability and willingness to travel extensively ("road warrior")
• Strong communicator with high emotional intelligence
• Deeply customer-focused and comfortable handling escalations
• Ownership mindset - you treat your accounts like your own business

Preferred Qualifications

• Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
• Experience driving expansion, renewals, and cross-functional customer initiatives
• Ability to run structured QBRs and executive-level reviews
• Experience working in a fast-moving startup or scale-up environment

Compensation

• Salary range $100,000 - $140,000 based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Full time, remote, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Flexible time off (paid planned and sick time, and paid holidays)
• Equipment provided

Company Description

We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.