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Role Description

The Demand Planner & Customer Service Support role is responsible for developing accurate demand forecasts, ensuring product availability, and supporting key customer accounts with exceptional service. This hybrid position bridges supply chain planning and customer-facing operations, helping the organization maintain optimal inventory levels while delivering a smooth, reliable customer experience.

You’ll work closely with Sales, Supply Planning, Operations, and Customer Service teams to translate market insights and customer needs into actionable demand plans.

Key Responsibilities

• Develop, maintain, and improve short- and long-term demand forecasts using historical data, market trends, and customer insights.
• Analyze forecast accuracy and identify root causes of variances.
• Collaborate with Sales, Marketing, and Operations to incorporate promotional activities, new product launches, and customer-specific events into the forecast.
• Monitor inventory levels and recommend adjustments to ensure product availability while minimizing excess and obsolescence.
• Prepare and present demand planning reports for S&OP (Sales & Operations Planning) meetings.
• Serve as a point of contact for key customer accounts, supporting Order to cash process, invoicing, and issue resolution.
• Assist with processing customer orders, scheduling/tracking shipments, and coordinating with logistics to resolve delivery issues.
• Provide customers with product availability updates, lead times, and order status information.
• Proactively address potential service disruptions related to supply constraints.
• Support escalations by investigating root causes and coordinating corrective actions across internal teams.

Who to Work With

• Account Management team, Customers, Distributors for demand
• 3rd party Vendors and Service providers
• Logistics providers
• Internal Supply Planning and Sourcing teams
• Internal Customer Service
• NAR Operations Director, reporting manager.

What the Job Requires

• Bachelor’s degree in Supply Chain, Business, Operations, or related field.
• 2–5 years of experience in demand planning, supply chain, or customer service (or a combination).
• Strong analytical skills with proficiency in Excel; experience with forecasting tools or ERP systems is a plus.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, and comfortable working cross-functionally.
• Occasional travel (approximately 15%) is required.

What to Have Done and Know How to Do

• Experience with planning and S&OP processes.
• Knowledge of statistical forecasting methods.
• Experience with SAP ERP system.
• Experience working with Logistics providers.
• Customer Service experience a plus.

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming – both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• Role is Remote within the US with occasional travel required.