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Role Description

The Virtual Inside Sales Specialist is responsible for driving admissions growth in markets served exclusively by our virtual program. This role conducts high-volume outreach to providers, community partners, and potential referrers to generate qualified leads and convert interest into scheduled assessments. Through consistent follow-up, relationship building, and clear communication of our clinical offerings, the Virtual Inside Sales Specialist expands awareness of OCD Anxiety Centers and ensures virtual programs meet or exceed census goals.

Qualifications

• Proven ability to manage and cultivate relationships effectively.
• Demonstrates exceptional sales skills and techniques.
• High comfort level with virtual communication tools (Zoom, Teams, phone systems, video messaging).
• Proficient in Microsoft Word, Excel, and other relevant software applications.
• Capable of accurate and efficient electronic data entry.
• Consistently punctual with an excellent attendance record.
• Highly organized, detail-oriented, proactive, and capable of working independently to complete responsibilities.
• Strong multitasking and problem-solving abilities, with excellent interpersonal, written, and verbal communication skills.
• Collaborative and team-oriented approach to work.

Requirements

• Minimum of 1 year in a virtual sales or outreach role.
• Active book of business (required).

Benefits

• Competitive base salary
• Opportunity to earn quarterly bonuses
• 401(k) with company match
• Comprehensive Medical, Dental, and Vision - coverage starts day one
• Health Savings Account (HSA) with company contribution
• Tuition reimbursement to support continued education
• Company-paid employee life insurance
• Voluntary supplemental benefits
• Paid time off including:
• 15 days (120 hours) PTO
• 5 days (40 hours) sick time
• 9 company holidays (72 hours)
• Paid specialized training and ongoing professional development to strengthen your skills, expand your experience, and support career growth

Success Indicators/KPIs

• 150 outgoing phone calls to referral sources a week.
• 100 outbound emails to referral sources a week.
• 15 virtual meetings with referral sources a week.
• Contact 2 win-back accounts a month.
• Establish contact with 15 new accounts a month.

Core Competencies

• Interpersonal Communication - The ability to communicate effectively with clients, team members, and company leadership and adapt communication to a multidisciplinary team environment.
• Prospecting - Identifying and connecting with potential referral sources and partners to expand the organization's reach.
• Relationship Building - Establishing and nurturing long-term relationships with healthcare providers and key decision-makers to drive referrals.
• Data Management - Accurately tracking and reporting outreach activities, referral contacts, and follow-ups using CRM systems like Salesforce.
• Objection Handling - Addressing concerns and resolving barriers to referrals through clear communication and problem-solving skills.
• Tech Proficiency - Comfortable using CRM systems, virtual communication tools, and structured workflows.

Core Responsibilities

• Prospecting and Educating Referral Sources
• Identify and establish connections with new referrers.
• Educate referrers about our services, patient suitability, industry-leading outcomes, and the referral process.
• Address and resolve any objections or concerns referrers may have.
• Engagement and Relationship Management
• Conduct virtual meetings with primary care providers, pediatricians, internists, OB/GYNs, psychiatrists, therapists, and other key referral sources.
• Facilitate one-on-one follow-ups with referral offices to express gratitude and strengthen relationships.
• Manage and nurture relationships through consistent, timely communication with referral sources.
• Outreach and Admissions
• Achieve admissions goals by fostering strong relationships with healthcare providers and driving patient referrals.
• Follow up on referrals to ensure the process is smooth and to support providers’ workflows.
• Data Management
• Submit accurate and timely monthly expense reports.
• Maintain up-to-date records of all referral contacts and activities in Salesforce, emphasizing key information like email addresses for marketing purposes.
• Partnership Development
• Prospect and engage with potential partners, such as hospitals, inpatient facilities, and behavioral health providers.
• Meet with key decision-makers to establish partnerships, understand their needs, and address barriers to treatment.
• Territory and Activity Management
• Focus on managing high-yield referral sources within your territory.
• Set daily, weekly, and monthly goals for outreach activities and admissions, with clear action plans.