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Role Description

As a care navigator, you love building relationships with patients based on trust, utilizing motivational communication techniques to help drive positive health behavior change and improved patient outcomes. This program is based around triaging vital signs and using this data to promote positive lifestyle and health behavior changes. This is accomplished through collaboration with the patients care team to provide wellness calls with patients to outline patient-centric goals and the development of associated action plans to improve their health and well-being.

Encounters with patients will be performed via phone through a Remote Care Platform that receives electronically transmitted physiological markers like blood pressure, weight, and blood glucose. The care team member will perform monitoring as well as synchronous and asynchronous communication with the patient within Vivo Care’s industry-leading platform.

• Manage physiological markers like blood pressure, weight, and blood glucose with clinical appropriateness
• Meet team goals and standards outlined metrics
• Significantly impact longitudinal patient engagement in RPM program(s)
• Provide preventive health and disease management education and coaching
• Perform monthly wellness calls with assigned patients
• Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team
• Manage patient messaging and alerts
• Direct patients to treating physician for routine questions
• Meet patient engagement program goals
• Follow appropriate escalation pathways for any urgent care needs

Qualifications

• Unrestricted RN/LPN/LVN license in a compact state and Massachusetts
• Ability to work EST zone between 8:00 AM - 5:00 PM
• Spanish speaking a plus
• 1-3 years of clinical experience, patient management, or disease management desired
• Experience working with different provider practices and workflows
• Fast learners
• Ability to work independently with minimal direction
• Experience with Medicare patients
• Experience performing virtual visits with patients and telephonic care management
• Interest in professional leadership growth and development opportunities with a growing organization
• Interest in operating in a new, exciting clinical program and become an integral player in the development of processes and best practices in caring for RPM patients
• Motivational Interviewing/Health Behavior Change experience a plus
• Health Coach certification a plus

Benefits

• Weekends, Holidays, and evenings/nights off
• We’re a fast-growing startup where everyone has a voice, and every team member is encouraged to help share our organization’s future
• We are passionate about our mission to modernize and improve the future of healthcare
• We foster a culture of inclusion, collaboration, and innovation
• We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting, weekly team meetings, happy hours, etc.
• We cover 100% of the employee premium for health, dental, and vision
• We contribute up to $3,000 towards an HSA account for each employee
• Generous PTO, Company Holidays, and Paid Sick Time
• Hourly Rate: $22 - $25, commensurate with experience and qualifications