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Role Description

Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted by the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.

Key Responsibilities

• Review and add new client orders to the system
• Review, prepare and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare and scan court subpoenas submitted by clients
• Contact with clients regarding questions on orders and document deficiencies
• Problem solve client inquiries/issues regarding orders
• Prioritize assignments
• Assist with confirming where requests should be sent to obtain records

Qualifications

• Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
• Outstanding verbal and written communication abilities.
• Detail-oriented and self-organized.
• Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Ability to participate in a team atmosphere and fast-paced environment.
• Excellent problem-solving skills.
• Strong capacity for retaining and applying knowledge.

Requirements

• Compensation: USD $16.00 - $20.00 per hour.
• An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
• The range listed is just one component of the total compensation package for employees.

Benefits

• Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.