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Role Description

The Senior Manager, People Systems and Operations is a critical leader within the Talent Enablement team, responsible for building and scaling the people operating environment that allows exceptional talent to ramp quickly, do high impact work, and choose to stay and grow with Grow.

This role owns the operational backbone of that environment, ensuring our People Operations foundation is efficient, clear, reliable, representative of our values, and built to scale.

In this role, you will:

• Build, hire, and lead a high performing People Operations team by setting clear vision, priorities, operating rhythms, and standards for execution.
• Influence the long-term operating model for People Operations to support future scale.
• Own end-to-end employee lifecycle operations, including onboarding, employee changes, leaves, offboarding, documentation management, background checks, work authorization, and compliance administration.
• Oversee payroll, benefits administration, leaves of absence, immigration, and people compliance with a strong focus on accuracy, trust, risk mitigation, and employee experience.
• Partner closely with People Business Partners, Finance, Legal, and IT to build and operate the operational backbone of the People function.
• Design and scale a foundational shared services model for the People team that establishes clear ownership, service levels, and operating norms across Talent Acquisition, People Business Partners, People Analytics & Insights and People Operations.
• Lead the adoption of AI across People Operations to improve productivity, accuracy, and the employee experience, including building and scaling an AI-enabled People Help Desk with strong self-service capabilities and proactive issue resolution.
• Own and evolve people systems strategy, implementation, and ongoing optimization, including vendor management, change management, access controls, integrations, and continuous improvement.
• Design and implement scalable workflows, documentation standards, approval chains, and compliance checkpoints that reduce friction while maintaining quality and consistency.
• Establish and monitor operational and system health metrics, using people data to drive decisions, prioritize work, and continuously improve the People environment.
• Partner with the Director of Talent Enablement, Finance, and other key stakeholders on benefits strategy, including broker relationship management, new hire enrollment, open enrollment, vendor management, and ongoing benefits education.
• Lead complex cross-functional initiatives and first iteration transformation work, including major people systems implementations and related change management.
• Anticipate future scale needs and proactively evolve systems, operations, and norms ahead of growth.

Qualifications

• 10 plus years of experience in People Operations or HR Operations, including experience leading teams.
• Built or significantly evolved a scalable, data-driven people operations function across the full employee lifecycle.
• Deep experience owning, implementing, and optimizing enterprise HRIS and people systems in high growth environments, including tools such as Rippling, Pave, and Carta.
• Fluent in AI tools and applications relevant to People Operations, constantly learning about AI and its applications in the People Operations space.
• Ability to seamlessly shift between strategic system design and hands-on execution.
• Use data to tell clear, compelling stories that inform decisions rather than simply reporting metrics.
• A people leader that others trust and enjoy working with, known for coaching, clarity, values leadership, and thoughtful challenge.
• A change leader that can outline a clear vision, rationale, path for getting there, and communicate compellingly and empathetically to stakeholders.
• An executor and strategic operator at heart, moving quickly and thoughtfully in ways that have immediate impact while also working backward from a larger plan.
• Strong systems thinking, problem-solving skills, and an ability to turn complexity into clarity.
• Clear communicator who partners effectively across functions and levels.
• Thrives in ambiguity, brings a proactive mindset, and adapts quickly as the business evolves.
• Deeply aligned with Grow’s mission and values and excited to help build the People function of the future.

Requirements

• Full Time, Exempt.
• Base Compensation: $155,000 - $190,000 USD Annually (Hybrid), $130,000 - $159,000 USD Annually (Fully Remote).
• This role can be hybrid or fully remote, with travel 2–3 times per year.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends for personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy, flexible hours for self-care, and memberships to wellness apps.
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.