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Role Description

We are looking for a well-versed, passionate Engineer who wants to play a key role in site reliability engineering and cloud operations of our global cloud infrastructure. You will likely be successful in this role if you identify with the following traits: attention to detail, problem solver, customer-oriented, versatile, resilient, and confident.

What you will be doing at VGS:

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.
• Performance tuning and capacity planning: Identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently.
• Collaborate with cross-functional teams: Work closely with software engineers, product teams, and DevOps to enhance system reliability and delivery pipelines.
• Improve operational processes: Champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization.
• Mentorship and leadership: Provide technical mentorship to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale.
• Be proactive and innovative: We rely on your feedback to build a world-class product.
• Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this!

Qualifications

• Proven experience in Infrastructure/SRE roles, with a track record of managing production systems in complex, large-scale environments.
• Strong proficiency in AWS, including infrastructure-as-code (Terraform, CloudFormation, etc.).
• Solid understanding of cloud-native architecture, Linux Systems, microservices, Infrastructure-as-code (Terraform, CloudFormation, CDK), CI/CD (CircleCI, GitHub Actions, Argo), GitOps, Authentication and Authorization, APIs and API Gateway, Docker, Kubernetes (EKS), Kafka (MSK), Java, Spring Framework, Python, and AWS services.
• Strong plus if you are a database wiz.
• Expertise in monitoring and observability tools like Prometheus, Grafana, Open Telemetry, New Relic, or similar tools to measure system health and performance.
• Programming and scripting experience in languages such as Python, Go, Bash, or other relevant languages used in automating infrastructure.
• Solid understanding of networking, security, and load balancing in cloud-native environments.
• Strong communication and collaboration skills, with the ability to lead cross-functional initiatives and mentor junior team members.
• Experience with incident management and disaster recovery best practices.
• Strong written and verbal communication skills.

Requirements

• $140,000 - $190,000 a year

Benefits

• Flexible work hours and flexible PTO
• Competitive health benefits
• VGS stock options
• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
• Life & disability insurance
• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
• Global parental leave program
• Employee Assistance Program
• Home Internet reimbursement
• New hire home office set-up allowance
• Professional learning reimbursement