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Role Description

The CRM and Data Administrator is the organizational owner of how data serves CVM’s mission. This role leads the strategy, development, and day-to-day implementation of CVM’s CRM (currently Site Stacker) and its integration with marketing, fundraising, mobilization, volunteer engagement, financial, and web platforms. This is a mission-critical, cross-functional role that blends strong technical ability with data interpretation, systems thinking, training, and relationship-building. The successful candidate will ensure data is accurate and actionable for use across the organization—translating complex system outputs into clear, decision-ready insights for organizational leadership. This role does not manage staff but collaborates closely across teams. This position reports to the Chief Operating Officer (subject to change) and works closely with the CEO, Marketing and Fundraising Director, Donor Services team, and SiteStacker SuperUser team.

The strongly preferred location for this position is the CVM office in Lynnwood, Washington. A remote work arrangement may be considered for an applicant currently residing elsewhere in the US. Limited travel within the US is anticipated.

Qualifications

• Commitment to Organizational Mission, Values, and Faith
• Desire and enthusiasm for serving and encouraging veterinary professionals and Christian missions.
• Professional & Interpersonal Skills
• Technical Skills
• Education & Experience

Requirements

• Extremely high attention to detail and a high standard of excellence.
• Self-starter with a proactive, problem-solving mindset.
• Strong acumen with data, reporting, and analysis with the ability to interpret data and communicate insights clearly to non-technical audiences.
• Excellent written and verbal communication skills.
• Comfortable working with leadership and presenting findings.
• Outgoing, collaborative, and with a strong customer service orientation.
• Passion for training, enablement, and helping others succeed.
• Ability to prioritize and meet deadlines.

Benefits

• Full-time, non-exempt position with a starting wage range of $28.00 to $30.30 per hour, depending on experience.
• Employee benefits including medical, dental, vision, life, and disability insurance.
• 11 paid holidays and paid time off.
• Participation in a 403(b) retirement plan.

Responsibilities

• CRM & Data Strategy
  • Own the overall CRM and data strategy and implementation, ensuring donor, mobilization, volunteer, and engagement data supports organizational decision-making and ministry growth.
  • Serve as primary CRM (Site Stacker) lead and liaison with WMTek.
  • Translate CRM and related data into clear, decision-ready information for leadership.
  • Serve as a strategic partner to mission leadership by identifying trends, opportunities, and risks in fundraising, engagement, and mobilization data.
• Training, Adoption & Change Management
  • Act as a steward and champion of Site Stacker across the organization.
  • Lead the collaboration and work of the Site Stacker Superuser Team.
  • Lead ongoing staff training and adoption of Site Stacker and related tools.
  • Develop clear standards, SOPs, and training resources as appropriate.
  • Facilitate regular training sessions and offer office hours for individual support.
• Technical Development & Systems Integration
  • Build, maintain, and improve CRM workflows, automations, and forms in support of donor services, mobilization pipelines, trip management, events, and payment processing.
  • Utilizing sandbox environment for testing.
  • Support and troubleshoot donation and payment processing.
  • Develop and maintain dashboards and reports for all departments as needed and according to organizational priorities.
  • Maintain and troubleshoot integrations between Site Stacker and other platforms including (but not limited to): Sage, Cvent, Moodle, Shopify, Mailchimp, SendGrid, Subsplash, Nelnet, and website analytics tools.
  • Support and track internal and outsourced development projects.
• Reporting and Data Insights
  • Create and run regular reports, including (but not limited to) appeal mailing lists, annual donor statements, annual report mailing lists, etc.
  • Create custom reports and perform complex queries as needed.
  • Cross-reference CRM data with other data sources (e.g., website analytics) to surface insights.
  • Prepare data and analysis for annual reports, leadership reviews, and Board presentations.
• Data Quality, Governance & Stewardship
  • Ensure high standards of data integrity, accuracy, and consistency across all systems.
  • Ensure organizational adherence to relevant data privacy laws and regulations.
  • Perform and audit data imports, exports, transformations, and cleanup across systems.
  • Perform monthly reconciliation between Site Stacker and Sage.
  • Proactively identify data quality issues and system risks.
  • Ensure accurate reflection of accounting and expense data within field worker and volunteer dashboards.
  • Support Donor Services team in quality control for annual statements 2-3 times a year.
• Collaboration & Organizational Support
  • Work closely across all departments and teams as needed, depending on assignment.
  • Be approachable and responsive to staff needs.
  • Balance technical depth with strong interpersonal communication and collaboration.
  • Support CVM staff in Site Stacker support ticket resolution.
  • Participate in emergency support as needed.
  • Participate in staff meetings, planning, and devotional activities.
  • Affirm and support CVM’s Core Organizational Documents throughout all areas of work.
  • Perform other duties as assigned by supervisor.