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Role Description

Are You a Customer Lifecycle Architect Who Knows How to Turn Customers Into Lifelong Fans? If you think in funnels, obsess over churn curves, and see customer journeys as living systems that can always be optimized, this role is for you.

At Organics Ocean, we’re looking for a Sr. Subscription Growth Manager who will own and evolve the entire customer lifecycle across both DTC and Amazon. This is an individual contributor role (no direct reports) with high ownership, responsible for improving retention, reducing churn, increasing repeat purchase rate, and maximizing lifetime value.

This role plays a critical role in driving subscription revenue growth by increasing customer lifetime value and optimizing the full retention lifecycle. You will own the strategy, execution, and optimization of our subscription ecosystem, lifecycle automations, and retention programs. You will be empowered to make data-driven decisions, run experiments, and implement initiatives that materially impact revenue.

This is a hands-on, outcomes-driven role. If you’re looking for a purely advisory position or one focused on one-off campaigns, this won’t be a fit.

Qualifications

• 7+ years of experience in subscription, retention, lifecycle, or ecommerce growth roles
• Proven ownership of a retention or subscription program at a DTC or ecommerce brand
• Deep experience within the Shopify ecosystem
• Hands-on experience with subscription platforms such as Loop Subscriptions or Recharge
• Strong experience with lifecycle platforms: Klaviyo (email & SMS)
• Experience working with attribution platforms (Northbeam or similar)
• Strong data fluency and dashboard literacy
• Experience improving churn, LTV, and repeat purchase metrics
• Ability to own strategy and execution end-to-end

Requirements

• Willingness to work US time zones, regardless of geographic location
• Access to a computer
• Reliable internet connection
• Reliable and distraction-free work environment
• Occasional travel may be required

Benefits

• This is a full-time, remote, W-2 employee position
• Pay is $165K–$200K/year based on experience
• Healthcare, dental and vision plans are available

Company Description

We are a premium direct-to-consumer supplement brand helping people live healthier lives through science-backed, clean, and effective products.

• High-growth eCommerce brand: Driven by innovation and fast execution, Organics Ocean has seen 350% year over year growth
• Ownership & Accountability: We trust our team members to take full ownership of their responsibilities
• A team of high performers: We push boundaries, move fast, and get things done