Customer Service Email Virtual Assistant
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
66 days ago
Salary
$3 / hour
No structured requirement data.
Job Description
Role Description
Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to:
- Product inquiries
- Order tracking and status
- Billing, charges and pricing inquiry/concerns
- Replacements
- Negotiating with cancellations and refunds
- Handling customer complaints
Process orders for call-in to buy customers with existing records.
Escalate orders in need of higher-level or interdepartmental assistance.
Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved.
Qualifications
- At least 2 years of BPO experience; Telco/E-commerce account experience is an advantage
- Strong comprehension and communication skills
- Above-average technical skills
- Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
- High sense of reliability and accountability; flexible to work on varying schedules
Requirements
- Intel i5, or comparable equipment with 4GB RAM or higher
- Wired internet connection, 30mbps or higher (no dongles)
- Noise-cancelling headphones – should be available during the interview
Benefits
- Pay Rate: $3.00 per hour
- Permanent work from home
- Bi-weekly payout
- Performance bonuses and incentives
- 6th month and annual anniversary bonus
- Up to 17 days of paid leave credits
Job Requirements
- At least 2 years of BPO experience; Telco/E-commerce account experience is an advantage
- Strong comprehension and communication skills
- Above-average technical skills
- Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
- High sense of reliability and accountability; flexible to work on varying schedules
- Intel i5, or comparable equipment with 4GB RAM or higher
- Wired internet connection, 30mbps or higher (no dongles)
- Noise-cancelling headphones – should be available during the interview
Benefits
- Pay Rate: $3.00 per hour
- Permanent work from home
- Bi-weekly payout
- Performance bonuses and incentives
- 6th month and annual anniversary bonus
- Up to 17 days of paid leave credits
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