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Role Description

Backblaze is seeking a highly technical Customer Growth Intelligence Consultant to design and operationalize a scalable expansion intelligence engine. This is not a reporting role. This is a hands-on build engagement requiring deep technical execution across data extraction, modeling, automation, and BI architecture.

You will architect and deliver:

• A unified post-sales data model
• Automated expansion signal scoring
• Usage forecasting models
• Role-based routing logic
• Tableau dashboards powered by validated SQL datasets
• Python-driven automation and signal generation workflows

By the end of 12 weeks, Backblaze will have a durable, scalable growth intelligence system that internal teams can own — not a slide deck. This role requires advanced proficiency in Python, SQL, and Tableau and comfort directly querying warehouses, manipulating datasets, building predictive logic, and productionizing insights.

This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.

Success in this role means that by the end of the engagement, Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.

Qualifications

• 6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
• Strong experience working across post-sales data (usage, support, intent, CRM)
• Hands-on Salesforce experience, including workflows and routing logic
• Experience building forecasting models and customer segmentation frameworks
• Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
• Strong analytical skills with the ability to translate complex data into actionable insights
• Comfortable operating independently in a fast-moving, ambiguous environment
• Highly execution-oriented — you build, test, and ship
• Systems thinker who connects data, signals, and actions
• Pragmatic and outcome-focused
• Strong cross-functional collaborator
• Disciplined about documentation and clean handoffs

Requirements

• Advanced SQL proficiency (complex joins, window functions, cohort queries)
• Strong Python proficiency (pandas, modeling, automation scripting)
• Advanced Tableau development (data modeling + dashboard architecture)
• Experience querying data warehouses (Snowflake, Redshift, BigQuery preferred)
• Deep Salesforce object model familiarity
• Experience integrating product usage, CRM, and support data
• Prior work building forecasting or scoring models

Benefits

• The pay range for this contractor position is $57 - $83 per hour.