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Role Description

This role needs you to switch hats based on the need of the hour:

• The Detective:
  • You don't just scratch the surface; you run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments.
  • You connect the dots between technical pain and financial impact to build robust business cases.
• The Storyteller:
  • You deliver compelling, persona-based demos that resonate with everyone from the Field Technician to the Contact Center Agent to the CSO.
  • You continually tie product capabilities back to positive business outcomes (PBOs), validating your points by referencing relevant customer stories and success metrics.
• The Architect:
  • You visualize and explain how Neuron7 integrates with their existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics, etc.).
  • You are comfortable speaking to the interoperability of AI agents across the enterprise, helping customers build a long-term technical roadmap that places AI at the center of their service operations.

Responsibilities:

• Discovery & Diagnosis: Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points.
• Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact.
• Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.
• Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.
• Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security.
• Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.

Qualifications

• Pre-Sales Experience: 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles.
• Complex Service Domain Knowledge: You speak the language of Service. You have deep functional knowledge of Contact Center and Field Service use cases. You understand the nuances of triage, dispatch, parts management, and the "break-fix" lifecycle.
• Industry Experience (Big Plus): Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology) is highly preferred. You understand the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco).
• Ecosystem Expertise: Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems. You understand how large enterprises manage customer service tickets and field work orders.
• Technical Aptitude: Ability to read and understand data structures. You are comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
• Communication: Exceptional presentation skills. You can command a room of executives just as well as you can whiteboard a workflow with service managers.

Benefits

• 100% remote position
• Up to 30% travel for customer meetings and presentations
• In-person office trainings in San Jose
• Industry conferences

Company Description

Neuron7.ai is a fast-growing SaaS company providing category-defining AI solutions for Complex Service. Backed by top VCs and experienced angel advisors and investors, AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. Helps enterprises improve key service metrics such as:

• First Call Resolution (FCR)
• Turnaround Time Margins

Serves complex service environments including:

• High-tech devices
• Manufacturing
• Medical devices

Website: https://www.neuron7.ai