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Role Description

The A360 Client Project Manager is core to delivering successful projects & results to our external clients & will manage our internal project team members to drive Accelerize 360’s client projects forward to a successful Go Live. Our Client Project Managers will also play a crucial role in supporting defining, implementing and enforcing Project Management standards & PMO within our professional services organization.

The person qualified for this role must be effective in juggling multiple fast-paced engagements, and at the same time establish a trusted partner relationship with A360's customers. You will deliver projects using A360's methodologies and governance practices defined by the PMO and demonstrate exemplary verbal & written communications skills with external clients at all levels including executives and CxO's.

You will work closely with our clients to translate project objectives into achievable timelines while utilizing a hybrid Agile Scrum methodology and ensure the client achieves value from their Salesforce investment; understand their businesses, overall goals, objectives, pain points, areas of opportunity, the definition of success, etc. and seek a clear understanding of how success will be measured in the engagement.

Typical day-to-day project activities include:

• Driving project schedules
• Anticipating risk and variance
• Cost containment and disruption handling
• Managing all project/people forecasts
• Project status communications

Qualifications

• 2+ years of implementing software technology solutions as a Project Manager
• 2+ years of Agile (or Agile/Waterfall Hybrid) experience as a project or program leader
• 2+ years of experience working for a professional services or consulting firm delivering projects to external customers
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
• Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• Proven history of delivering high quality results on schedule and within budget
• Successfully manage and communicate with a remote distributed team
• Willing to adapt to hours of work in non-traditional business hours pending project needs
• Strong preference for experience in the Salesforce ecosystem, preferably with a Salesforce partner firm or other hands-on experience with Salesforce.com

Requirements

• Drive projects on a hybrid agile methodology with focus on agile based release planning, user story grooming, user story estimations, sprint stand-ups & retrospectives, and release deployment
• Facilitate project management functions including but not limited to client onboarding, scheduling, resource management, budget reconciliation, project margin, compliance, project hours approval & timeline
• Exercise project control to efficiently manage task completion, contain scope and execute change requests as necessary, and identify and mitigate risks to the project
• Guide the organization in PM best practices and mentor junior level PM’s
• Create project plans and schedule, manage and update throughout the project
• Manage & monitor ongoing work on user stories in a variety of applications including JIRA
• Create & manage a Workforce Breakdown Structure (WBS) & resource planning/schedules
• Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
• Create & send status update reports
• Reconcile scope from SoW and requirements traceability matrix (RTM)
• Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
• Participate and lead recurring project management and Scrum meetings as needed with the client and the internal team(s)
• Submit and review project weekly check ins
• Send client feedback surveys in a timely manner and target CAST > 4.5
• Manage project risk (track RAID log) and communicate anticipated risks to project stakeholders
• Communicate and manage project dependencies

Additional Project Duties

• Team onboarding and driving SoW review for a new project
• Meeting prep (agenda, logistics, resource assignment)
• Communicate action items and next steps, post meeting
• Partner with project leadership to establish sprint schedules
• Create sprint summary reports
• Establish deployment plan (schedule, sequence)
• Provide end-to-end Project Oversight
• Review/complete project set up and go live checklists
• Reviews and approves invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
• Create & update project and resource forecasts
• Review SOWs and Change Orders, collaborating with a Portfolio Director and Sales as appropriate
• Manage and delegate work to the project team to ensure team meets all timelines
• Manage conflicts with both internal and external teams and seek satisfactory resolutions
• Complete project closure activities
• Drive post project review