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Role Description

We are looking for a dynamic ServiceNow Business Analyst to help modernize and transform business applications of our federal clients. The ServiceNow Business Analyst is a project-based, business-improvement role. Business Analysts help guide businesses to improve business processes and efficiency in ServiceNow. They elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Think of the ServiceNow Business Analyst like an interpreter. They’re the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results. This is an integral role as it requires actively working with all parts of the delivery team and is customer-facing.

Job Responsibilities

• Work with clients to elicit, understand, and document requirements and acceptance criteria.
• Translate and shape client needs to the backlog items that meet those needs.
• Ensure user stories are “ready” for development (e.g. per Definition of Ready) with accompanying acceptance criteria.
• Ensure close collaboration and communication with the delivery team.
• Create, manage, organize, link, and prioritize the product backlog.
• Support client Product Owners, including overarching product vision and product roadmap activities.
• Actively drive and support planning activities.
• Actively manage scope, expectations, dependencies, and commitments.
• Actively participate and support high-level acceptance test activities.

Qualifications

• ICAgile or CSM
• ServiceNow CSA

Requirements

• 3+ years experience in software delivery with 1+ years experience in ServiceNow is preferred.
• 3+ years experience as a Business Analyst.
• 3+ years experience using Jira (or similar product), owning and managing a backlog (e.g. writing features and user stories, writing acceptance criteria, backlog refinement, grooming, prioritization).
• 3+ years experience owning and managing a Product Roadmap, defining MVP, managing scope, and eliciting and capturing functional / non-functional requirements and acceptance criteria.
• 3+ years experience documenting as-is and to-be process flows, sequence flows, value stream maps, user personas, and various technical documentation.
• 3+ years experience in client-facing role.
• 3+ years experience in planning, meeting facilitation, and stakeholder interviews.
• 3+ years experience in working on agile delivery teams (e.g. with developers / testers) as well as supporting acceptance testing activities.