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Role Description

The Forward Staging Service Delivery Manager oversees forward staging operations for server racks and associated components to enable real-time delivery to data center locations. The role ensures operational readiness, precise inventory control, on-time dispatch, compliance with customer requirements and AIT standards, serving as the subject matter expert (SME) for Forward Staging Locations.

Responsibilities

• Forward Staging Operations:
  • Own readiness of server racks, cabling, power/network components, and ancillary materials at forward staging sites.
  • Coordinate real-time dispatch to data center locations in alignment with project timelines and service level agreements (SLAs).
  • Ensure proper handling, storage, and security controls for high-value technology assets, including chain-of-custody documentation.
  • Own data accuracy within the WMS (Extensiv) of the on-hand inventory.
• Logistics & Scheduling:
  • Build and maintain delivery schedules with contingency buffers for site constraints, access windows, and appointment lead-times.
  • Optimize route plans using carrier performance, capacity, and risk data to achieve on-time delivery and cost targets.
  • Track shipments from staging through site arrival; drive proactive exception management and escalation.
• Inventory Control:
  • Implement and manage inventory governance across forward staging locations, including:
    • Receiving & Storage: Validate Customer Reference details, serials, and condition; stage by project and rack order.
    • Cycle Counting: Establish daily/weekly cycle counts and reconciliation processes; investigate variances and root causes.
    • Lot / Serial & Configuration Accuracy: Maintain exact rack bill-of-materials (BOM) alignment; control revisions and substitutions.
    • Status Visibility: Maintain system-of-record updates (e.g., available, staged, quality control (QC) hold, dispatched, installed) with timestamped audit trails.
    • Environmental & Security Controls: Enforce ESD, humidity/temperature parameters, physical access logs, and CCTV where applicable.
    • Returns & RMA: Manage return flows, quarantine zones, and vendor RMA coordination.
    • Drive inventory key performance indicators (KPIs) for accuracy, shrink, dwell time, etc. and publish weekly dashboards to stakeholders.
• Operational Excellence:
  • Author and maintain standard operating procedures (SOPs) for staging, inventory control, dispatch, and site hand off; embed continuous improvement and corrective action plans.
  • Conduct site surveys, readiness checks, and post-mortems; standardize lessons learned across locations.
  • Align labor, equipment, and storage capacity for potential forecasted project waves.
  • Serve as the primary operations contact for staging/delivery projects; provide proactive milestone updates and risk mitigation plans.
  • Ensure installation windows are met by coordinating with customer site teams and data center access protocols.
• Compliance & Risk Management:
  • Validate liability/insurance coverage applicable to staged and in-transit assets.
  • Enforce security standards, access controls, and documentation requirements; maintain audit-ready records.
  • Execute risk assessments (asset, route, facility) and implement mitigation measures.
• Vendor Management:
  • Responsible for vendor relationships with 3rd party warehouse providers.
  • Proactively sources new vendor partners in key markets not yet serviced in the FSL program.
  • Drives the connected vendor strategy to align KPIs and client visibility with all AIT facilities & systems.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Education: Bachelor's Degree in logistics, supply chain management, or equivalent (required).
• Experience: 6+ years in service delivery, logistics, supply chain, and data center operations (required).
• Knowledge, Skills, and Abilities:
  • Demonstrated manager level expertise in inventory control (cycle counting, serial/lot control, reconciliation) and forward staging.
  • Strong planning, scheduling, and carrier coordination skills.
  • Excellent stakeholder communication and problem-solving abilities.