The omni-channel compliance solution to mitigate risk across your marketing and sales channels
Client Success Manager
Location
United States
Posted
2 days ago
Salary
$70K - $98K / year
Job Description
Role Description
PerformLine is looking for a Client Success Manager to join the team, servicing Enterprise customers. After you’re fully ramped up, you can expect to manage the ins and outs of a client's book of business, working alongside a Relationship Manager and closely with internal groups like product and technology.
What You’ll Do
-
Own
- Be the voice of the client
- Address program questions and respond to product and feature change requests
- Provide support and training of our PerformLine platform
- Schedule, estimate, and provide status reports
- Manage a full book of business
-
Engage
- Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
- Maintain regular interactions with customers via phone, email, and in person
- Help clients launch new products and be a strategic partner in gathering feedback to help inform the future road map
-
Retain & Grow
- Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
- Review assets across all PerformLine channels to ensure appropriate rule creation, application and scoring
- Proactive outreach to customers to ensure programs are running properly on an ongoing basis
- Identify, work, and partner with the RM team to close up-sell and cross-sell opportunities and secure multi-year renewals
Qualifications
- Client-focused mindset with the ability to think strategically and collaborate internally
- Hands-on experience with client interaction in a B2B space
- Confident in ability to learn new technologies quickly and completely
- Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes
- Organized, detail-oriented, and an expert at multitasking
- Energetic, engaging personality
- Self-motivated team player who is comfortable in a fast-paced environment
- Positive can-do attitude with the ability to thrive amidst ambiguity as needed
- Default to thoughtful, humble, empathetic, respectful, and calm communication
Benefits
- Estimated base salary range $70,000 - 98,000 plus commission.
- Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location.
- To view our benefits package, visit the PerformLine Careers page!
Job Requirements
- Client-focused mindset with the ability to think strategically and collaborate internally
- Hands-on experience with client interaction in a B2B space
- Confident in ability to learn new technologies quickly and completely
- Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes
- Organized, detail-oriented, and an expert at multitasking
- Energetic, engaging personality
- Self-motivated team player who is comfortable in a fast-paced environment
- Positive can-do attitude with the ability to thrive amidst ambiguity as needed
- Default to thoughtful, humble, empathetic, respectful, and calm communication
Benefits
- Estimated base salary range $70,000 - 98,000 plus commission.
- Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location.
- To view our benefits package, visit the PerformLine Careers page!
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