• Responsible for the development and execution of a comprehensive business data and analytics strategy and roadmap for the Customer Success organization. • Drives the adoption of the enterprise data platform and adherence to data governance frameworks within the Customer Success organization. • Build and lead a team of data professionals. • Develops and executes the Customer Success organization’s data and analytics strategy that enables the business’ strategic and tactical objectives. • Implements process and quality improvement efforts across Customer Success. • Designs and implements dashboards, visualizations, and reports that distill complex information into actionable insights. • Partners with senior leadership across Customer Success to provide data solutions that report KPIs, track performance, and ensure alignment with business goals. • Leads the formulation and execution of Customer Success data and analytics strategy, balancing self-service capabilities with core reporting.