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Role Description

Essen Healthcare is transforming ecares health into a next-generation care coordination and operations platform that supports providers, staff, and patients across the entire healthcare journey. This role sits at the center of product, operations, and technology. You will define what gets built, why it matters, and how it gets delivered — ensuring ecares health solves real operational and clinical problems while scaling as a platform for Essen and external healthcare organizations.

This is not a backlog-only Product Owner role. This is a strategic product leadership position for someone who understands healthcare workflows, business operations, and how to translate them into powerful, scalable technology.

Responsibilities

What You’ll Own:

• Shaping and executing the product vision for ecares, including:
• Care coordination workflows
• Scheduling, provider and patient journeys
• Clinical + non-clinical operational processes
• Communication, lab results, and data visibility
• Integration with eClinicalWorks (eCW) and other systems
• External client implementations
• Your goal is to ensure the platform:
• Makes healthcare delivery easier
• Improves patient and provider experience
• Drives operational efficiency
• Can be successfully deployed across multiple organizations

What You’ll Do:

• As Principal Product Owner, you will partner with:
• Clinical leaders
• Operations teams
• Engineers
• External healthcare clients
• Identify real-world workflow problems and turn them into product solutions
• Define:
• Product requirements
• User stories
• Feature priorities
• Success metrics
• Own the roadmap for major platform capabilities
• Ensure features are designed to be:
• Scalable
• Configurable
• Client-ready
• Guide engineering teams on:
• What to build
• Why it matters
• How it should function
• Help onboard and support new client organizations using ecares
• Continuously evaluate how healthcare operations can be improved through better software

This role blends product management, healthcare consulting, and platform ownership.

Qualifications

• 5+ years of experience in:
• Product management
• Product ownership
• Deep understanding of:
• Clinical workflows
• Scheduling, care coordination, and revenue cycle touchpoints
• How healthcare organizations actually function
• Strong understanding of business objectives and the ability to design technology-enabled workflows to achieve them.
• Experience working directly with:
• Providers
• Operations leaders
• Clients or end users
• Ability to translate complex healthcare problems into clear product requirements
• Comfort working in fast-moving, startup-style environments
• Experience working with engineers to ship real software
• Healthcare EHR or care management platform experience (eCW, Epic, Athena, etc.) is a strong plus.

Why This Role Is Different

• You will be helping to:
• Rebuild and modernize a mission-critical healthcare platform
• Shape how millions of patients receive care
• Improve how providers and care teams experience their daily workflows
• Take a proven internal platform and scale it into a product used by healthcare organizations beyond Essen
• This is a product leadership role with real ownership and real impact — not just a feature-writing position.

Equal Opportunity Employer

Essen Health Care and ecares health are Equal Opportunity Employers and are committed to creating an inclusive, diverse, and equitable workplace for all.