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Role Description

Clever is looking for a senior-level, mission-driven Customer Success Manager to drive the adoption, retention, and strategic growth of our products across a diverse portfolio of enterprise EdTech organizations and application partners. In this role, you will serve as a primary strategic advisor, navigating complex organizational structures to ensure our partners achieve maximum value and scale. You will be directly responsible for the commercial health of your portfolio, proactively managing the renewal lifecycle and identifying opportunities to drive expansion and revenue growth.

You will also serve as the vital bridge between customer needs and Clever’s Product, Sales, Marketing, and Engineering teams, ensuring that partner feedback directly informs our growth and innovation. The ideal candidate is passionate about cultivating deep relationships with executive decision-makers, has a sharp eye for account growth, and thrives in a fast-paced environment where exceptional service drives long-term advocacy.

How You'll Make an Impact

• The problem you’ll solve: Act as a strategic architect for our global application partners, helping them simplify their tech stacks and overcome integration hurdles through the Clever platform.
• Who you’ll partner with: Work in lockstep with Marketing, Product, Sales, School Success, and Partner Engineering to align our services with customer priorities.
• What success looks like: Defined by high net-retention rates, successful contract renewals, and expanded product adoption across your book of business.
• Key projects you’ll lead: Build and execute comprehensive account plans for strategic customers, lead executive business reviews to demonstrate ROI, and develop change management frameworks.

Qualifications

• 5+ years of advanced experience in a customer-facing role managing complex enterprise accounts and C-level stakeholders in a SAAS or enterprise environment.
• A proven track record of successfully renewing accounts, driving upsells, and deepening product adoption within large organizations.
• Ability to navigate difficult and complex situations with calm and poise, using data-driven decision-making to enhance the customer experience.
• Experience in high-stakes contract renewals and driving significant upsells through consultative, value-based selling and deep product adoption.
• Exceptional communication and presentation skills, with the ability to influence C-level executives and map complex stakeholder organizations.
• Strong change management and persuasive skills to help large organizations implement technical shifts and adopt new platform features.
• Expert ability to identify and surface churn risks early, using data and customer feedback to inform actionable success plans.
• Excellent written and verbal skills, with the ability to present complex strategic plans to diverse internal and external audiences.
• Experience using Salesforce or similar CRM tools to track account health and manage a book of business.
• Exceptional analytical skills and an openness to creative solutions, demonstrating the flexibility and self-motivation required to drive high-impact results in a fast-paced environment.

Requirements

• Experience within the EdTech industry, specifically working with Partnerships, at an EdTech Application and/or experience with Clever.
• Ability to travel for conferences, customer visits, and company events as needed.

Benefits

• A competitive salary
• Flexible Paid Time Off
• Paid Parental Leave
• Top-notch healthcare, vision, and dental coverage for you and your family
• Best-in-class mental healthcare service that supports employees' mental and emotional wellness
• A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
• A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
• Annual company and team events to connect with fun, bright coworkers

Salary Transparency

The range of our base salary cash compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is between $96,000 and $112,500. For candidates living in NYC and San Francisco, CA, the salary range is between $105,000 to $123,700. All final offers are determined using multiple factors including experience and level of expertise.

Inclusion & Belonging

Clever believes classrooms and our company should be diverse and inclusive. We celebrate actions that build diverse teams, include every voice, and create safe spaces for everyone to bring their authentic selves to work.