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DELA Akademie

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Praktikum im Customer Success, Prozessmanagement

Customer Success ManagerCustomer SuccessInternshipRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

Not specified

Seniority

Senior

Bachelor DegreeExperience acceptedGerman

Job Description

• Unterstützung bei der Einführung eines erweiterten CRM Systems • Unterstützung im operativen Customer Support (Mail, Telefon, CRM) • Strukturierte Dokumentation in unserem CRM-System (Pipedrive) • Analyse wiederkehrender Anliegen und Ableitung von Optimierungspotenzial • Mitarbeit beim Aufbau und der Weiterentwicklung unseres Beschwerdemanagements • Erstellung und Optimierung von Standardprozessen und Kommunikationsleitfäden • Unterstützung bei KPI-Tracking im Customer Success (z. B. Reaktionszeiten, Zufriedenheit, Eskalationsquoten)

Job Requirements

  • Studium im Bereich BWL, Wirtschaftswissenschaften, Wirtschaftspsychologie oder vergleichbar
  • Pflichtpraktikum im Rahmen deines Studiums
  • Analytisches Denken und strukturierte Arbeitsweise
  • Sehr gute schriftliche Ausdrucksfähigkeit
  • Interesse an Prozessoptimierung und Servicequalität

Benefits

  • Echte Verantwortung statt Beobachterrolle in einem schnell wachsenden StartUp
  • Transparente Lernziele und qualifizierte Praktikumsbescheinigung
  • Flexible Arbeitszeiten
  • 100% Remote
  • Praktikumsvergütung

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