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Role Description

The Digital Customer Success Program Coordinator is responsible for optimizing and maintaining the Customer Success platform to support scalable, data-driven customer engagement strategies. Partners closely with Customer Success, Revenue Operations, and Salesforce teams to ensure seamless integration and utilization of ChurnZero across the organization.

• Configure and maintain ChurnZero, including fields, dashboards, automations, and integrations
• Develop and manage customer journeys, playbooks, and workflows tailored to business needs
• Ensure data integrity, accuracy, and accessibility within customer success platform
• Collaborate with cross-functional teams to align platform capabilities with business objectives
• Lead training and support initiatives for internal users of customer success platform
• Partner with Salesforce administrators to enhance data synchronization and reporting
• Monitor platform performance and recommend improvements
• Manage tasks using agile methodologies such as scrum sprints

Qualifications

• Bachelor's degree preferred

Requirements

• Two years of experience with a customer success platform, preferably ChurnZero
• Strong understanding of SaaS environments and customer success operations
• Experience with Salesforce integration and cloud-hosted systems
• High aptitude for data manipulation and technical integrations
• Familiarity with tools like Google Suite, Slack, Zoom, and Asana
• Excellent communication, collaboration, and critical thinking skills
• Experience in a service provider or healthcare SaaS environment
• Ability to identify team needs and build scalable solutions
• Ability to iterate quickly and adapt to changing priorities
• Ability to communicate effectively and professionally with employees at all levels of an organization
• Ability to proactively evaluate programs and implement improvement ideas on an ongoing basis
• Possess a high attention to detail
• Work well in a fast-paced, innovative environment
• Bachelor's degree preferred

Benefits

• Min: USD $75,000.00/Yr.
• Max: USD $95,000.00/Yr.