National Content & Technology Cooperative
Bringing our members together to create incredible value.
Member Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn
Location
Kentucky + 1 moreAll locations: Kentucky, Tennessee
Posted
63 days ago
Salary
$75K - $90K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Become a Trusted Connector: Build and maintain meaningful relationships with members, Partner Suppliers, and prospective members to drive collaboration, and measurable participation.
• Drive Engagement and Results: Lead presentations, proposals, and strategy sessions with existing and prospective members. Identify member needs to drive growth, create outstanding member experiences, and consistently meet or exceed organizational goals.
• Make an Impact in Your Region: Travel within your assigned region (~75% travel) to understand member needs, gather insights that drive success, and expand NCTC’s reach by developing non-member prospects through referrals and proactive outreach efforts.
• Champion Innovative Solutions: Introduce NCTC’s capabilities and resources, provide tailored recommendations, and track adoption metrics for recommended solutions. Develop and share best practices with members, ensuring all activities adhere to NCTC policies, requirements, and standards.
• Spot Industry Opportunities: Stay ahead of trends and shifts in broadband and telecom to identify new ways NCTC and its members can grow, contributing to pipeline development and strategic initiatives.
• Promote NCTC’s Value: Represent NCTC at conferences, industry events, and in all professional interactions to enhance visibility and influence. Maintain accurate records of interactions with members and suppliers in NCTC’s CRM to evaluate success and identify areas for improvement.
Job Requirements
- Bachelor's degree, or equivalent relevant experience.
- 3+ years of experience in broadband, telecom, municipal broadband, electric cooperatives, cable, technology sales, business development, or related member-driven organizations.
- Strong relationship-building skills with both technical and business stakeholders.
- Excellent communication, listening, and presentation skills.
- Ability to translate members needs into insights and action.
- Understanding of broadband technologies and terminology (e.g. FTTx, DOCSIS, fixed wireless, IP systems, CPE, OSP, etc.).
- Comfort with regional travel and working independently in a remote environment.
- Strong organizational skills with consistent follow-through.
- Highly motivated, energetic self-starter, passionate and knowledgeable about the telecommunication industry.
- Proficient with Microsoft Office Suite or related software.
- SUGAR CRM experience is a plus.
Benefits
- Choice of subsidized healthcare plans for individuals and families
- Health Savings Accounts with significant employer contributions
- 401K Plan with up to a 10% match
- 100% company paid vision and dental insurance
- 100% company paid Short Term and Long-Term Disability Insurance
- Company paid life insurance
- Paid Time Off
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Client Success Manager – Digital Touch, Low Touch
NextGen HealthcareNextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions.
Customer Success Manager63 days ago
Full TimeRemoteTeam 1,001-5,000Since 1998H1B Sponsor
Client Success Manager driving client adoption and retention for NextGen Healthcare.
United States
Customer Success Manager
eDynamic LearningNorth America’s largest publisher of middle & high school CTE & electives, with more than 250 online courses.
Customer Success Manager63 days ago
Full TimeRemoteTeam 51-200Since 2008H1B No Sponsor
Customer Success Manager ensuring client success at eDynamic Learning
Customer Success Manager63 days ago
Full TimeRemoteTeam 501-1,000Since 2014H1B No Sponsor
Customer Success Manager for building customer relationships and driving product adoption at FourKites
Illinois
Customer Success Manager63 days ago
Full TimeRemoteTeam 11-50Since 2023H1B No Sponsor
Senior Customer Success Manager responsible for customer success and growth at NetBox Labs