• Support a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients. • Serve as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs. • Collaborate with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations. • Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor. • Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives. • Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met. • Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress. • Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services.