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Deep End Talent Strategies

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Customer Success Specialist – Dental Industry

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$90K - $100K / year

Seniority

Senior

4 yrs expEnglish

Job Description

• Own all active customer accounts • Increase utilization and ensure practices exceed minimum lab commitments • Identify opportunities to increase wallet share within the Incisive network • Drive adoption of additional product categories (aligners, dentures, high-esthetics, AOX, etc.) • Lead expansion conversations directly with practice owners • Monitor usage trends and identify early risk signals • Address underutilization and lab dissatisfaction • Lead retention save efforts • Build and document the mid-life customer success motion • Define account segmentation and outreach cadence • Develop expansion messaging and best practices

Job Requirements

  • 4 - 8+ years in the dental industry (practice, dental lab, DSO, distributor, or dental tech) required
  • Experience in dental sales, account management, or customer success
  • Strong understanding of restorative workflows and digital dentistry
  • Ability to run expansion conversations directly with practice owners
  • Data-oriented and comfortable interpreting performance metrics
  • Highly organized and self-directed
  • Builder mindset - able to create structure where it doesn’t yet exist
  • Comfortable operating in a fast-moving startup environment

Benefits

  • Remote-First: Work from anywhere with flexibility to manage your schedule
  • Unlimited PTO: We trust you to balance work and life without counting days
  • Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
  • Culture : Small, fast-growing team that works hard and has fun along the way
  • Modern Tools : Latest technology and systems to do your job effectively
  • Competitive Compensation: $90,000-100,000 salary, variable compensation, and stock options

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