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Role Description

The Corporate Travel Consultant will offer best in class travel consultation to Altour clients. In this role, you will:

• Quote and book accurate domestic & international air, car, and hotel reservations.
• Service inbound corporate travel requests in a virtual call center environment.
• Deliver extraordinary customer service to all Altour clients.
• Greet all clients with enthusiasm.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner.
• Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
• Secure the lowest air/car/hotel rates available at the time of booking.
• Utilize client and Altour negotiated programs when applicable.
• Utilize GDS low fare search capabilities.
• Maintain goal expectations in the following areas:
  • Productivity – measured by transactions per day.
  • Quality – minimal customer service issues.
  • Customer experience – measured through call monitoring performance.

Qualifications

• Must pass GDS assessment.
• Typing speed of at least 45 WPM.
• 5 years’ travel selling experience.
• 5+ years’ customer service experience, preferably in the travel industry.
• Exceptional/above & beyond, proactive customer service approach.
• Excellent travel industry knowledge.
• Mastery in Sabre GDS.
• GDS formats, shortcuts, enhancements, pricing.
• Corporate travel experience required.
• Experience in international travel bookings and process.
• Experienced handling of multiple accounts.
• Exceptional communication skills both written and oral.
• Embrace change, adaptable, viewed as a leader.
• Leadership Abilities:
  • Has strong understanding of own skill set and development opportunities.
  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable.
  • Demonstrates exceptional teamwork.
  • Proactively offers support when ability matches need.
  • Acts as a leader among peers.
  • Thanks peers for support they have provided.
  • Consistently demonstrates mastery of the guiding principles in daily work habits.
  • Ability to provide constructive feedback to peers and leaders when appropriate.
  • Ability to handle most difficult situations.
  • May seek minimal guidance, but generally has solution at hand.
  • Able to support peers in decision making.
  • Knows when to escalate to a leader.
  • Strong understanding of key Altour initiatives and employs strong change management skills consistently.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.