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Role Description

As an Event Partnership Specialist, you will work on the Events team and report to the Event Partnerships Manager. You will support partnerships with recruiting event operators in a variety of sports across the country, driving implementation and adoption of the EventBeacon product. You will also serve as the first point of contact for email & phone inquiries in order to help customers find success using our products. You will help to build efficient & sustainable support processes around EventBeacon. This will involve collaborating with several teams within the business including Sales, Design, Customer Success, and Product. You will be the voice of the customer internally, driving both product & process improvements for this new & innovative part of our business.

What You'll Do

• Build, maintain, and execute relationships with our partners.
• Drive EventBeacon implementation and engagement with event partners and college coaches.
• Apply technical knowledge and creative problem solving to find efficient solutions to customer issues.
• Handle customer requests and raise issues to the appropriate team members.
• Brainstorm and implement creative strategies to build the EventBeacon brand.
• Work cross-functionally with internal teams to translate feedback and drive product improvements.

Qualifications

• 0-2 years of related experience.
• Ability to educate users & inspire customer adoption.
• Excellent written and oral communication skills.
• Analytical thinker with desire to drive sustainable solutions to complex problems.
• Process oriented, quick learner with aptitude for working with software.
• Desire to learn and constantly evolve the definition of the role.
• Desire to travel to occasional events throughout the country (5% Travel).

Benefits

• The base salary range for this position is $50,000 - $60,000.
• Remote-first team culture.
• Comprehensive medical, vision, and dental coverage.
• Flexible Spending Account and Health Savings Account options.
• 401k with an Employer Match.
• Short Term and Long Term Disability.
• Group and Supplemental Life & AD&D.
• Gym Discount Program.
• Pet Insurance.
• Wellbeing Program.