Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed.
Customer Success Engineer
Location
United States
Posted
37 days ago
Salary
$70K - $150K / year
Job Description
Role Description
The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will:
- Handle complex technical challenges.
- Provide architectural guidance.
- Solve mission-critical problems with customer deployments and applications.
- Work primarily through Zendesk tickets and participate in customer calls.
- Serve as a technical resource for both customers and internal teams.
- Provide support 24/7, requiring scheduled weekday and weekend shifts, as well as some holiday and evening availability.
Qualifications
- Background in full-stack development, enterprise support, or media technology.
- Willingness to rapidly learn new technologies.
- Curiosity and a drive to solve problems thoroughly.
- Excellent written English communication skills.
- Experience in an enterprise support environment is highly valued.
Requirements
- US-based position; candidates must be based in the United States and hold United States citizenship.
- Excellent communication skills, especially in a distributed team environment.
- Self-motivated work ethic.
- Advanced troubleshooting abilities.
- Experience in customer-facing roles in an enterprise support environment.
Benefits
- Salary range: $70,000-$150,000 USD.
- Fully-remote company with an open vacation policy.
- Consult the Benefits Page for a full list of benefits by country.
Job Requirements
- Background in full-stack development, enterprise support, or media technology.
- Willingness to rapidly learn new technologies.
- Curiosity and a drive to solve problems thoroughly.
- Excellent written English communication skills.
- Experience in an enterprise support environment is highly valued.
- US-based position; candidates must be based in the United States and hold United States citizenship.
- Excellent communication skills, especially in a distributed team environment.
- Self-motivated work ethic.
- Advanced troubleshooting abilities.
- Experience in customer-facing roles in an enterprise support environment.
Benefits
- Salary range: $70,000-$150,000 USD.
- Fully-remote company with an open vacation policy.
- Consult the Benefits Page for a full list of benefits by country.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Customer Support Technician providing technical support for multiple product lines remotely
Product Support Analyst – Level 3
Zirlen Technologies Inc.,A leading IT Services Company - Delivering what business demands
Product Support Analyst aiding Texas State Government project remotely
Technical Support Specialist providing Level 1 support for LGC software products
Technical Analyst ensuring application systems operate efficiently at Northwestern Medicine
