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Customer Success DMS Manager
Location
United States + 1 moreAll locations: United States, Trinidad And Tobago
Posted
1 day ago
Salary
$115K - $230K / year
Job Description
- 5+ years in Customer Success, legal technology consulting, or client enablement within a SaaS or legal-tech environment
- 2+ years of people leadership experience
- Demonstrated experience using product usage data and analytics to drive adoption strategy
- Experience working cross-functionally with Sales, Marketing, Product, and analytics teams
- Strong executive communication skills with the ability to influence senior stakeholders in law firms
- Experience designing onboarding frameworks or scalable enablement programs
- Ability to synthesize complex signals and identify broader portfolio trends
- Experience with drafting automation, generative AI tools, or document management system integrations
- Familiarity with AmLaw or mid-sized law firm operational structures
- Exposure to legal innovation, knowledge management, or AI transformation initiatives
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USA Job Seekers:
Job Requirements
- 5+ years in Customer Success, legal technology consulting, or client enablement within a SaaS or legal-tech environment
- 2+ years of people leadership experience
- Demonstrated experience using product usage data and analytics to drive adoption strategy
- Experience working cross-functionally with Sales, Marketing, Product, and analytics teams
- Strong executive communication skills with the ability to influence senior stakeholders in law firms
- Experience designing onboarding frameworks or scalable enablement programs
- Ability to synthesize complex signals and identify broader portfolio trends
- Experience with drafting automation, generative AI tools, or document management system integrations
- Familiarity with AmLaw or mid-sized law firm operational structures
- Exposure to legal innovation, knowledge management, or AI transformation initiatives
Benefits
- National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.
- If performed in Colorado, the base pay range is $115,400 - $192,300.
- If performed in Illinois, the base pay range is $121,200 - $201,900.
- If performed in Chicago, IL, the base pay range is $126,900 - $211,500.
- If performed in New York, the base pay range is $126,900 - $211,500.
- If performed in New York City, the base pay range is $138,400 - $230,700.
- If performed in Rochester, NY, the base pay range is $115,400 - $192,300.
- If performed in Ohio, the base pay range is $109,500 - $182,700.
- This job is eligible for an annual incentive bonus.
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