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Role Description

As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals.

What you will do:

• Product Strategy & Roadmap Management (40%):
  • Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives.
  • Prioritize features based on business value, technical constraints, and regulatory requirements.
  • Balance competing priorities across multiple insurance products while managing stakeholder expectations.
  • Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives.
  • Define measurable success criteria for product implementations and track outcomes.
• Agile Delivery Management (30%):
  • Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization.
  • Author clear, business requirements with comprehensive acceptance criteria.
  • Lead Agile ceremonies including backlog refinement and sprint reviews.
  • Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines.
  • Collaborate with QA teams and conduct User Acceptance Testing prior to deployment.
• Stakeholder Management & Change Enablement (20%):
  • Develop and execute comprehensive change management plans for implementations.
  • Design and deliver targeted training sessions for stakeholders during product rollouts.
  • Create user adoption metrics and track progress against implementation goals.
  • Facilitate regular feedback sessions with end users to drive continuous improvement.
  • Serve as the primary escalation point for operational issues related to implemented products.
  • Develop communications that clearly articulate value proposition and benefits to end users.
• Operational Excellence and Analytics (10%):
  • Establish and monitor KPIs for product performance and operational efficiency.
  • Identify optimization opportunities across platforms to improve workflow efficiency.
  • Support disaster recovery planning and business continuity for critical systems.

Qualifications

• 6+ years of experience in insurance operations, underwriting, or product management within P&C insurance.
• Working knowledge of Agile methodologies and experience in Scrum environments.
• Demonstrated ability to translate complex business requirements into clear user stories.
• Strong analytical capabilities with data-informed decision-making skills.
• Excellent communication and presentation skills for technical and non-technical audiences.

Preferred Skills

• Direct experience with Duck Creek or similar policy administration systems.
• Certified Scrum Product Owner (CSPO) or similar certification.
• Experience with JIRA, Confluence, and product management tools.
• Experience leading operational transformation initiatives.
• Knowledge of underwriting workflows and decision processes.
• Understanding of insurance regulatory requirements and their impact on product development.

Career Development Opportunities

• Senior Product Owner with expanded product portfolio.
• Product Manager overseeing multiple product owners.
• Operations Leadership roles focusing on broader transformation initiatives.
• Technology Strategy roles connecting business needs with technical capabilities.

Work Environment & Schedule

• Occasional travel to other C&F locations for collaborative planning sessions (10%).
• Regular participation in PI planning events (quarterly).
• Support during implementation weekends (scheduled 4-6 times annually).

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness.
• Tuition reimbursement, industry-related certifications, and professional training opportunities.
• A dynamic, ambitious, fun and exciting work environment.
• Encouragement of social and community responsibility through matching donation programs and volunteer opportunities.