The Advocacy Coordinator assists patients and/or families in accessing financial resources for pharmacy co-pays by navigating systems to find suitable assistance through Not for Profit Organizations and Manufacturer Programs. This involves aiding patients by explaining processes, assisting with application forms, and reviewing required documentation.

The Customer Experience Specialist is responsible for supporting the Verifications line of business by fielding inbound customer calls, chats, and emails. This role handles and resolves verification-related requests, manages customer complaints, troubleshoots issues, provides acc...

The coordinator supports families by organizing and coordinating vacation and experience planning through structured processes, assisting with reviewing options, organizing information, and managing timelines. This involves coordinating accommodations, experience options, scheduling, and planning timelines while adhering to established workflows.

Handles incoming patient inquiries via phone and online messages, schedules and manages appointments, initiates administrative requests (referrals, prior authorizations, med renewals), updates patient records, resolves patient issues, supports clinic scheduling optimization, and participates in department improvement projects.