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Role Description

Join the team as Twilio’s next New Business Account Executive. This position is needed to own and drive prospecting, solution selling, and closing new business opportunities across our Messaging, Voice, and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies, spanning industries. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross-functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.

Responsibilities

• Be responsible for new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value).
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry and stay up to date on key industry initiatives.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications

• Possess a total of 8 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.
• Directly selling technical SaaS or CPaaS.
• Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration.
• Technical solutions selling experience working with real customers, listening to them, and solving problems.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering market driven results, especially to scale and enterprise customers.
• Excellent verbal and written communication skills (English).
• Bachelor’s Degree or equivalent years of experience.

Desired

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading.
• Software, SaaS, CPaas or PaaS selling experience.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

Approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• And much more.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $110,160.00 - $137,700.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $116,280.00 - $145,350.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $122,400.00 - $153,000.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is eligible to earn commissions.

Application Information

Applications for this role are intended to be accepted until March 01, 2026, but may change based on business needs.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.