Executive Director, CCaaS
Location
Texas
Posted
4 days ago
Salary
$200K - $240K / year
Seniority
Lead
Job Description
Job Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 12 or more years’ experience in Contact Center and UC environments.
- 5 or more years of CCaaS project leadership.
- Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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