Executive Director, CCaaS

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

4 days ago

Salary

$200K - $240K / year

Seniority

Lead

Bachelor Degree12 yrs expEnglishCloud

Job Description

• Manage projects and teams on the most complex Contact Center applications imaginable. • Overall project owner and spearhead customer conversations. • Operational leader understanding business impacts and technology decisions. • Own the software development experience. • Formulate ideas into solutions. • Function in a pre and post sales role. • Work and lead a team of engineers and solution architects. • Partner across the entire organization to involve the right resources and technologies for each opportunity. • Excellent customer-facing presentation skills with the ability to lead implementation teams and projects. • Communicate how the CCaaS platform works and its application to solving business needs. • Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.

Job Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 12 or more years’ experience in Contact Center and UC environments.
  • 5 or more years of CCaaS project leadership.
  • Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).

Benefits

  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

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