About Wellmore Holdings 

Wellmore Holdings owns and operates a portfolio of clean, fast-growing brands across several health and wellness categories, including sports nutrition, plant-based protein, collagen, teas, and superfoods. Owned by WM Partners, the Wellmore portfolio of brands includes Vega, Great Lakes Wellness, Jade Leaf Matcha, and FGO (From Great Origins).  

Wellmore is committed to making clean, great-tasting products that improve the health and wellbeing of our consumers and the planet! It is the people that make us who we are: a diverse community of ambitious humans working tirelessly to make a positive impact on the planet, on people, and on the communities, we live in. Learn more at getwellmore.com  

About the Role 

The Deductions Lead will manage and resolve high-value and complex customer deductions, including chargebacks, pricing discrepancies, returns, and other billing issues. This position requires an advanced understanding of deduction processes, strong analytical skills, and the ability to drive process improvements. The Deductions Lead will also mentor junior team members and collaborate with cross-functional departments to ensure effective resolution and accurate financial reporting. 

What You Will Do 

• Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes. 

• Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately. 

• Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff. 

• Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance. 

• Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution. 

• Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues. 

• Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively. 

• Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements. 

• Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements. 

• Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency. 

• Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk. 

• Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction. 

• Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions. 

• Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements. 

• Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner. 

• Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.