• Owns in bidding process for projects including full understanding of project costs and feasibility. • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities • Actively network within existing client contacts for any new business/prospects • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications • Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution. • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes • Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution. • Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility • Collaborates with partners and vendors to ensure seamless project execution • Act as the liaison between Sales and Project Managers on all projects • Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities