Role Description

This position is remote, but candidate must live in one of the following states:

• AK
• NC
• SC
• GA
• FL
• MO
• VA
• OK
• TX
• TN

Customer Service Representative

• Overseeing the customer’s experience from onboarding to ongoing support.
• Acting as liaison between the customer and the company.
• Addressing customer inquiries and resolving issues timely and professionally.
• Monitor and track delivery on parts necessary for completion of service requests.
• Ensuring the product is processed and shipped timely to meet customer expectations.
• Monitoring customer satisfaction and success metrics.
• Building and maintaining strong relationships with clients.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Properly coordinate and schedule completion of work based on parts delivery.

Qualifications

• 4 years’ experience in Customer Service Role.

Requirements

• Excellent verbal/written customer service skills.
• Ability to multi-task and prioritize efforts.
• High-Energy professional who is detail oriented and able to work well under pressure.
• Must be able to work with MS Office (Word / Excel).
• Data entry skills.
• Ability to work independently.
• 2-year college degree or equivalent.

Benefits

• Competitive compensation package based on performance.
• Medical, dental, vision, life and disability coverage as of the 1st of the month.
• Health savings accounts and flexible savings accounts.
• 401(k) plan with company match.
• 7 annual holidays and flexible time off options.