Medical Insurance Customer Service Advisor
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
3 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
This position is responsible for calling new patients to explain the billing process, having a proactive outreach to patients when meaningful billing changes are implemented by the company, administrating the Financial Assistance Program (FAP), and responding to all inbound patient billing calls.
- Communicates with all new patients relative to the billing procedure
- Proactively reaches out to patients with billing policy changes
- Addresses patient concerns within duration of initial call or escalates to manager if necessary
- Conducts follow-up phone calls to patients needed; recognizes and resolves customer issues in a timely manner and escalates to leadership as necessary
- Serves as an initial and consistent point of contact for patients regarding financial assistance program regarding statements, insurance changes, and charges
- Manages, updates, and communicates all aspects of the FAP to appropriate department
- Communicates and obtains any requested patient information changes for database maintenance/updates
- Inputs data into the company computer platform to keep each customer record updated
- Shares knowledge gained with other staff members and works as a team
- Interacts with others in a positive, respectful, and considerate manner
- Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality
- Performs other job-related duties as assigned
Qualifications
- A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience
- Customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen
- Effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency
- Ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applications
Requirements
- Answer telephone promptly and in a polite and professional manner
Benefits
- Health, vision, and dental insurance
- Long term disability insurance
- Life insurance
- Vacation package
- 401K plan with a generous employer match
- Growth opportunities
- 100% work from home model
Job Requirements
- A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience
- Customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen
- Effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency
- Ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applications
- Answer telephone promptly and in a polite and professional manner
Benefits
- Health, vision, and dental insurance
- Long term disability insurance
- Life insurance
- Vacation package
- 401K plan with a generous employer match
- Growth opportunities
- 100% work from home model
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