Role Description

Senior Corporate Travel Consultants provide travel services for our established corporate accounts. They must have a working knowledge of the company’s technologies associated with corporate travel, such as but not limited to GDS (Sabre preferred), online booking tools, and travel booking software.

Shift Schedule: Monday - Friday 11:30AM - 8:00PM ET

Responsibilities and Duties:

• Efficiently and accurately process air, car, limo, and rail for both domestic and international travel itineraries, group bookings, and all other travel needs.
• Working knowledge and usage of all company-supported tools and resources related to corporate travel bookings, such as GDS, Booking Builder, Groundspan, internal and external rate desks, GDSX, Cirium, omnichannel communication system, and online booking tools.
• Adhere to company policies as well as account-specific travel policies.
• Maintain confidentiality and comply with security and PCI policies.
• Interpret fare quotes to include all resources including GDS, internet, and consolidators.
• Promote account-specific and/or company preferred vendors.
• Keep current of industry knowledge, including industry and vendor updates, changes, and new products.
• Understand and maintain established contractual service level agreement goals related to response time and quality of work; consistent usage of quality control product; proper usage of profile information.
• Maintain a benchmark of 250 transactions per month.
• Meet annual training requirement hours.
• Always provide above and beyond customer service and document value adds.
• Always maintain professionalism with clients and co-workers.
• Requires a minimal amount of travel.

Qualifications

• Able to work effectively as part of a team.
• GDS skills (Sabre preferred).
• Strong communication and customer skills.
• Above average geography skills and resources.
• Working knowledge of Outlook, Excel, and Word.
• Problem-solving and critical thinking skills.
• Must be detail-oriented, great with organization, and have great follow-through.
• Customer service experience.

Core Competencies

• Initiative and Creativity.
• Judgement.
• Cooperation / Teamwork.
• Quality of Work.
• Reliability.
• Support of Diversity.

Education and/or Experience

• Minimum of 5 years Corporate Travel Consultant experience.

PC Skills

• Internet searching, MS Office, industry tools.

Language Skills

• Ability to communicate in standard business English both written and spoken.
• Ability to read and comprehend simple instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one, small group situations to customers, clients, and other employees of the organization.

Physical and Mental Demands

• Requires an adequate range of body motion and mobility to perform essential functions.
• Requires ability to remain in a stationary position for prolonged periods throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices, and other office equipment for prolonged periods throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word.
• Requires the ability to perceive the nature of sounds.
• Requires clarity of near vision.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds.

Travel

• Requires ability to travel by car, plane, and train for prolonged periods domestically and internationally and to move and transport personal luggage.

Work Environment

• The work environment is a remote environment.
• Monday - Friday 11:30AM - 8:00PM ET.