Deliver exceptional customer service by communicating brand values, demonstrating product knowledge, and providing style advice. Contribute to process improvement and foster an inclusive culture while anticipating team and customer needs.

The Senior Consultant is responsible for planning, executing, and leading information technology audits, mentoring new associates, and managing client and project relationships for the expanding client portfolio. Key accountabilities include meeting deployment targets, managing engagement delivery from planning to post-report debriefs, and supporting associate development.

This role involves partnering with Middle Market leadership to execute strategic priorities, driving distribution effectiveness through process improvements, and managing strategic projects like the Sales culture playbook build. Key duties also include supporting sales and distribution growth strategies, engaging with agents and brokers, and maintaining CRM systems for performance visibility.

The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.