Outreach

Close the Sales Execution Gap

Senior Manager, Corporate Operations

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

23 hours ago

Salary

$135K - $165K / year

Bachelor Degree8 yrs expEnglishCloudJamfPython

Job Description

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk. • Act as an operational auditor to identify manual "toil" and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle. • Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages. • Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations. • Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale. • Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy. • Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.

Job Requirements

  • Bachelor's degree in computer science or equivalent with 8+ years of relevant experience in IT Engineering, with at least 3 years in a formal leadership/management role.
  • Proven experience in a 100% cloud-native environment with zero on-prem footprint.
  • Expert-level experience managing Okta as an IdP (SAML, SCIM, OIDC, and Workflows) and knowledge of administering Google Workspace and Microsoft O365.
  • Deep knowledge of MDM systems (e.g., Jamf and Intune) and modern networking/physical security stacks (e.g., Meraki, Verkada).
  • Solid understanding of automation and scripting (e.g., Python, Bash, APIs) to evaluate engineering designs.
  • Exceptional ability to document and author high-level technical strategies and departmental SOPs
  • Strong verbal and written communication with the ability to influence cross-functional stakeholders.
  • Experience in a fast-paced SaaS company or high-growth startup is highly desirable. Ability to work well both independently and in teams, with extreme attention to detail.

Benefits

  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Snacks and beverages in the Office, along with fun events to celebrate
  • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

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