• Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers. • Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing submitted test samples. • Communicate test status per protocol to respective customers. • Resend and/or request the resending of issued test results. • Schedule requests for mobile phlebotomy. • Support and/or triage respective customer technical issues. • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups.