• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy • Define and maintain project lifecycle methodology, governance frameworks, and delivery standards • Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning • Foster a project management–oriented culture across delivery teams • Oversee the portfolio of implementation projects and strategic initiatives • Track and report portfolio performance against scope, schedule, budget, and customer outcomes • Provide executive visibility into project health, risks, dependencies, and resource constraints • Drive consistency in project execution across teams and business units • Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems • Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT) • Translate operational data into actionable insights for leadership • Support monthly, quarterly, and annual services performance reporting and planning • Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery • Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability • Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems • Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency • Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption • Collaborate with Finance to improve services forecasting and resource planning • Advise senior leadership on delivery performance and operational improvements • Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes