Role Description

We are seeking a CRO Account Manager to own client relationships and lead delivery across CRO and web projects for ambitious eCommerce and Shopify brands. This is not a passive coordination role. You will drive outcomes, set direction, create clarity, remove blockers, and keep delivery moving at pace.

Key Responsibilities

• Client Leadership
  • Be the primary point of contact for key accounts.
  • Lead calls confidently, with structure and clear outcomes.
  • Translate business goals into CRO strategy, roadmaps, and execution plans.
  • Proactively manage expectations, risks, and priorities.
  • Build long-term trust through reliability, honesty, and strong communication.
• Delivery & Project Execution
  • Run delivery in Click Up: scoping, prioritisation, timelines, and accountability.
  • Write clear briefs that designers and developers can execute without confusion.
  • QA design and development output to ensure accuracy, polish, and alignment with CRO goals.
  • Keep work organised, time-bound, and commercially aligned—no drifting scope.
• CRO Strategy, Audits & Road mapping
  • Conduct mini and full CRO audits (qualitative and quantitative) and turn insights into clear priorities.
  • Build CRO roadmaps outlining what we’re doing, why, and how success is measured.
  • Plan experiments and site improvements that drive CVR, AOV, LTV, and funnel performance.
  • Spot and communicate upsell opportunities that genuinely align with client growth.
• Pod Leadership (Design + Dev)
  • Lead pods of designers and developers.
  • Set expectations, push for standards, and drive accountability.
  • Keep teams aligned, motivated, and moving quickly.
  • Improve systems and SOPs as we scale.

This role is ideal for someone charismatic, sharp, and intensely organised. You thrive on responsibility, take ownership, and finish what you start. You can manage client relationships with confidence and run delivery with discipline.

Qualifications

• 3+ years' experience in eCommerce, websites, or Shopify.
• 2+ years' experience in conversion rate optimization (CRO).
• 2+ years' experience as an account manager (agency or similar).
• Experience leading delivery with designers and developers.
• Strong understanding of eCommerce metrics: CVR, AOV, LTV, funnel performance, and experimentation logic.
• Comfortable owning client relationships.
• Strong briefing and QA skills.

Requirements

• Location: Remote
• Department: BPO Services
• Employment Type: Full-Time
• Minimum Experience: Experienced
• Compensation: Up to $12/hr