HealthMark Group logo
HealthMark Group

Founded in 2006, HealthMark Group is a software-driven company that provides health information management solutions to streamline the flow of patient informati

Collections Specialist

Location

United States

Posted

5 days ago

Salary

$18 - $20 / hour

Seniority

Senior

High SchoolEnglish

Job Description

• Contact customers via phone, email, and written communication to collect outstanding payments • Review aging reports and prioritize collection efforts based on account delinquency • Maintain accurate and up-to-date records of all collection activities • Resolve payment discrepancies and disputes in a professional manner • Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments • Recommend accounts for escalation or legal action when necessary • Prepare and send past-due notifications based on collection schedule • Meet or exceed collection goals and KPIs • Adhere to all applicable laws and regulations governing collection activities

Job Requirements

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
  • Strong negotiation and communication skills
  • Proficiency in Microsoft Office, particularly Excel
  • Excellent organizational and time management abilities
  • Ability to remain calm and professional in challenging situations
  • Experience in collections, accounts receivable, or a related field is a plus

Benefits

  • Competitive benefits, including medical, dental, and vision insurance
  • 401k matching
  • Remote opportunities
  • Paid time off
  • Paid volunteer day of your choice

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