Didi Hirsch Mental Health Services logo
Didi Hirsch Mental Health Services

Transforming lives & erasing the stigma around mental health, substance use & suicide🎗️ | mental health is health

Shift Supervisor, Bilingual – Spanish

BilingualBilingualFull TimeRemoteJuniorTeam 501-1,000Company SiteLinkedIn

Location

California

Posted

9 days ago

Salary

$30 / hour

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

• Manages and supports call flow on the Crisis Line. • Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures and guidelines. • Listens and monitors volunteers and crisis counselor calls. • Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call. • With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters. • Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call. • Identifies volunteer and crisis counselor training needs and provides individual support. • Provides input and feedback for performance evaluations of volunteers. • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency. • Participates in SPC training activities. • Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures and guidelines. • Take crisis calls as needed to support program needs.

Job Requirements

  • Fluency in required language for assigned program (Spanish)
  • Possess a high school Diploma or equivalent
  • Must be 18 years or older
  • Minimum of one year experience as a Crisis Counselor at Didi Hirsch or similar crisis hotline
  • Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software
  • Support the values and mission of Didi Hirsch as related to employment
  • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services
  • Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues
  • Present ideas, information, and viewpoints clearly, both verbally and in writing
  • Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment
  • Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur
  • Demonstrate commitment to team objectives and Didi Hirsch philosophies.
  • Ability to adapt and be flexible to changes in protocol and program needs.

Benefits

  • Loan repayment programs you may qualify for by working at Didi Hirsch

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